Privacy Policy

Effective Date: September 5, 2026

Hill Country Stairlifts (“Hill Country Stairlifts,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use our website.

This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and related services.

Website: Hill Country Stairlifts
Website Address: https://hillcountrystairlifts.com/

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, as well as certain information that is automatically collected when you visit our website.

Information You Provide

Depending on how you interact with our website, we may collect information such as:

Your name
Email address
Telephone number
Mailing or service address
Information about your home or staircase
Information you provide when requesting a stairlift assessment or quote
Details about the services or products you are interested in
Information contained in messages or inquiries you submit to us
Any other information you voluntarily provide through our website, forms, telephone calls, text messages, or other communications

Please do not submit sensitive personal information through website forms unless it is specifically requested and necessary for providing our services.

2. How We Use Your Information

We may use the information we collect to:

Respond to your inquiries and requests
Schedule and manage in-home assessments
Provide quotes and information about stairlift products and services
Communicate with you about appointments, installations, service, warranties, and support
Provide, maintain, and improve our website and services
Process and manage customer relationships
Understand how visitors use our website
Improve website functionality, content, and user experience
Send service-related communications
Send promotional or marketing communications where permitted by law
Prevent fraud, misuse, unauthorized activity, or security threats
Comply with applicable laws, regulations, and legal obligations
Protect our rights, property, employees, customers, and users

3. How We Share Information

We do not sell or rent your personal information for money.

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide services. These parties may include:

Website hosting and technology providers
Website analytics and performance providers
Customer relationship management and communication platforms
Form and appointment scheduling providers
Marketing and advertising service providers
Professional advisors, such as attorneys, accountants, or insurers
Service providers assisting with installations, maintenance, or customer support
Government authorities, courts, regulators, or law enforcement when required or permitted by law

Third-party service providers may process information on our behalf and may have their own privacy policies governing their use of information.

4. Third-Party Services

Our website may use third-party services and platforms to provide forms, appointment scheduling, analytics, advertising, communications, or other functionality.

For example, information submitted through forms or assessment requests may be processed by third-party technology or customer-management providers.

Third-party services may collect information directly from you or receive information that we provide to them. Their handling of personal information is governed by their respective privacy policies and terms.

We encourage you to review the privacy policies of any third-party services you interact with through our website.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies.

These technologies may be used to:

Keep the website functioning properly
Remember preferences
Understand how visitors use the website
Measure website performance
Improve our website and services
Understand the effectiveness of marketing campaigns
Provide relevant advertising where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

6. Automatically Collected Information

When you visit our website, certain information may be collected automatically by our website, hosting provider, analytics services, or other technology providers.

This information may include:

IP address
Browser type
Device type
Operating system
Referring website
Pages visited
Date and time of visits
Approximate geographic information
Website interaction and usage information

This information is generally used for website administration, security, analytics, troubleshooting, and improvement.

7. Communications and Marketing

If you provide your telephone number, email address, or other contact information, we may use it to respond to your inquiry, schedule an appointment, provide requested information, or communicate regarding products and services.

Where permitted by applicable law, we may also send promotional communications.

You may opt out of marketing emails by following the unsubscribe instructions included in the email.

If you receive marketing text messages from us, you may opt out by following the instructions provided in the message, such as replying “STOP,” where applicable.

Opting out of marketing communications does not necessarily stop service-related or transactional communications.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide our products and services
Maintain business and customer records
Respond to inquiries
Fulfill legal, accounting, tax, insurance, or regulatory requirements
Resolve disputes
Enforce agreements
Protect our legitimate business interests

The specific retention period may vary depending on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.

10. Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These rights may include the ability to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your personal information is used or disclosed
Opt out of certain marketing communications
Exercise other privacy rights provided by applicable law

To make a privacy request, please contact us using the contact information provided below.

We may need to verify your identity before completing certain requests. We will respond to legitimate requests within the time required by applicable law.

11. California Privacy Rights

If you are a California resident, California privacy laws may provide you with additional rights regarding your personal information.

Depending on applicable law and circumstances, these rights may include the right to know what personal information is collected, used, disclosed, or otherwise processed; the right to request deletion or correction; and the right to opt out of certain forms of processing.

Hill Country Stairlifts does not sell personal information for monetary consideration.

If you are a California resident and wish to exercise a privacy right, please contact us using the information below.

We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

12. Children’s Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to delete the information.

13. Links to Other Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

14. Do Not Track Signals

Some web browsers offer a “Do Not Track” feature. Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to such signals.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services.

When we make changes, we will update the “Effective Date” at the beginning of this Privacy Policy. Your continued use of the website after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy.

16. Contact Us

If you have questions about this Privacy Policy, would like to make a privacy request, or have concerns about how your information is handled, please contact Hill Country Stairlifts.

Hill Country Stairlifts
Phone: (512) 614-5550
Website: https://hillcountrystairlifts.com/

You may also contact us through the contact or assessment request forms available on our website.

17. Disclaimer

This Privacy Policy is provided for general informational purposes and is intended to describe common privacy practices for a business website. It does not constitute legal advice.

Because privacy requirements vary depending on your business practices, location, customers, technology providers, advertising platforms, and applicable laws, Hill Country Stairlifts should have this Privacy Policy reviewed by a qualified attorney to ensure that it accurately reflects its actual data practices and legal obligations.